Industry Day for Food and Drug Administration Contact Center Optimization
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The FDA is hosting an Industry Day for the optimization of its contact center, aimed at engaging industry partners. Vendors are encouraged to submit questions regarding the Statement of Objectives (SOO) draft and must RSVP for the event by February 17, 2026.
Scope & Requirements
The FDA is organizing an Industry Day to discuss the optimization of its contact center, providing an opportunity for industry partners to engage and ask questions about the SOO.
Contract Details
- Estimated Value
- est. $62K – $19M
- Place of Performance
- Rockville, MD, US
Agency & Contact
Contracting Organization
- Agency
- HEALTH AND HUMAN SERVICES, DEPARTMENT OF
Point of Contact
Key Dates
Description
Please see the attached Consolidated Meeting Minutes and Slide Deck during the Industry Day held on March 5, 2026. 02/18/2026 Please see Draft SOO from the attachment. The Government perfers any question regarding to the SOO draft being submitted in advance. Each vendor is limited to two
questions. The deadline for question submission is COB 2/19/2026. Please send the
questions to [email protected], [email protected], [email protected], and [email protected]. The email tile should be "Industry Day for FDA Contact Center Optimization -
Questions to SOO". 02/10/2026 Below are the updates for the industry date: All vendor’s should RSVP by February 17, 2026 by sending an email to following the government POCs: [email protected], [email protected], [email protected], and [email protected]. The email tile should be "Registration: Industry Day for FDA Contact Center Optimization". Supplementary materials regarding parking arrangements and FDA visitor guidelines are attached for your reference. The dress code for this event is business formal. Each company or organization may send a maximum of two representatives. Vendors are responsible for arranging their own lodging accommodations. All identification and security
requirements are detailed in the attached FDA Visitor Information documentation. A coffee service vendor will be available on-site near the meeting room for beverages. 02/03/2026 This notice serves to inform industry partners that the U.S. Food and Drug Administration (FDA) will host an Industry Day on Monday, February 23, 2026. The preliminary agenda for this event is attached to this notice for your review and planning purposes. Further logistical details, including information regarding registration, venue, and final scheduling, will be posted to SAM.gov website as they become available. All interested parties are encouraged to monitor SAM.gov for future announcements and updates concerning this event. We request that you reserve this date on your calendar and look forward to your potential participation. Lilibeth Deato Alternative
Point of Contact Min Jie Zeng Contracting (No Street Address
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