The Department of Defense is contracting for Translation and Interpretation Services at Brooke Army Medical Center in Fort Sam Houston, Texas. The contractor will provide certified personnel for medical and legal interpretation and translation services, including American Sign Language and Video Remote Interpretation, ensuring compliance with specific technical requirements. Key requirements include the ability to operate from a standard web browser without client software installation and adherence to cybersecurity protocols.
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The contractor will provide medical and legal interpretation and translation services, including on-site American Sign Language and Video Remote Interpretation, at Brooke Army Medical Center and its outlying clinics.
This is a Request for Proposal (RFP) for non-personal services contract to provide Medical and Legal Interpretation and Translation Services (verbal & written), on-site American Sign Language (ASL) and Video Remote Interpretation (VRI) at Brooke Army Medical Center (BAMC), Fort Sam Houston, Texas which shall contribute to a stable workforce tasked with providing quality health care services to a diverse beneficiary population. The contractor shall provide Certification Commission for Healthcare Interpreters (CCHI) and/or National Board of Certification for Medical and Legal Interpreters (NBCMI) certified personnel to perform interpreter and translation service to include sign language services for the Medical Treatment Facility (MTF), at BAMC and outlying clinics as required by this Performance Work Statement (PWS). The contractor shall provide Medical and Legal Interpretation and Translation Services to the standards as defined within this PWS. Languages include, but not limited to: American Sign Language, Amharic, Arabic, Cantonese, Chilean, Dari, Farsi, French, German, Hindi, Italian, Japanese, Korean, Laotian, Mandarin, Mongolian, Nepali, Pashto, Portuguese, Romanian, Russian, Spanish, Swahili, Tagalog, Taiwanese, Thai, Turkish, and Vietnamese. NOTE THE FOLLOWING
REQUIREMENTS: The service must be capable of being run from a standard web browser with no client software to be installed. Any solution that requires the installation of local client software or applications on government computers will require the vendor to possess a current, valid, and active Authority to Operate (ATO) for that software. For browser-based Video Remote Interpretation (VRI) services, the Government requires that utilize standard web protocols (TCP 80/443). Due to the real-time protocols (like WebRTC or RTP) an active ATO from another DoD facility (excluding the VA) ensures their software, network ports, and streaming protocols have already been cyber-tested and that those specific streaming channels are safe. Offeror
Questions Due: Tuesday, 28 July, 2026 Time: 2:00 P.M. CST Proposal Due: Monday, 3 August, 2026 List of
Attachments: Attachment 1 - Past Performance Information (PPI) Attachment 2 -
Pricing Worksheet Attachment 3 - Medical Device Risk Assessment Form (MDRA) Attachment 4 - DHA Cyber Security Attachment 5 - Performance Work Statement (PWS) Dulce Bares Alternative
Point of Contact Salameya Paulouskaya to this opportunity. Solicitation - W81K0026RA042.pdf Attachment 5 - PWS_ Translation Interpreter_17 July 2026.docx Attachment 4 - DHA Cybersecurity - RMF
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