Audiovisual Maintenance for Conference Rooms

A SOLICITATIONS ARE DUE ON MARCH 4, 2026

QUESTIONS AND ANSWERS HAVE BEEN POSTED IN THE

ATTACHMENTS NSWC has a requirement for the provision of 1 BASE YEAR and 4 OPTION YEARS of service to ensure the continued optimal performance, reliability, and security of the existing A/V system, including the computer-based A/V components. The scope includes preventative maintenance, troubleshooting, repair, user training, cybersecurity updates, and potential future upgrades to maintain system currency and functionality. All services must comply with existing Navy NMCI policies and security

requirements. Quotes that are received for this requirement will be evaulated using Lowest Price Technically Acceptable with the following factors being evaluated: 1. Technical Capabilities 2. Price CLIN STRUCTURE Line Item 0001 - A/V Upgrade Base year with 1 year of maintenance for conference room Line Item 0002 - Option Year 1 A/V maintenance for 1 year Line Item 0003 - Option Year 2 A/V maintenance for 1 year Line Item 0004 - Option Year 3 A/V maintenance for 1 year Line Item 0005 - Option Year 4 A/V maintenance for 1 year General

Requirements The Contractor shall provide all labor, equipment, and materials necessary to perform the required maintenance, support, and potential upgrades. All work must be performed by qualified personnel with appropriate security clearances. The Contractor shall adhere to all applicable DoW and Navy security regulations and policies, including cybersecurity STIGs. The Contractor shall coordinate all work with the Government project POC to minimize disruption to conference room usage. All replacement parts and equipment must be compatible with the existing A/V system and Navy NMCI infrastructure. No wireless features or services can be enabled; system resides in a classified operating space, and all forms of data transport must use wired services. Specific

Requirements Preventative Maintenance: Conduct quarterly preventative maintenance inspections of all A/V system components, including the smart TV/monitor, computer workstation, touch panel controller, camera, audio mixer, speakers, VTC system, and VoSIP phone. Clean and inspect all cabling and connections. Check for and apply any necessary software or firmware updates. Verify the functionality of all system components and features, including unclassified and classified operating modes, content sharing capabilities, audio and video quality, and touch panel controls. Troubleshooting and Repair: Provide on-site troubleshooting and repair services within [specified timeframe, e.g., 4 hours] of notification of a system malfunction. Diagnose and resolve hardware and software issues affecting the A/V system. Replace faulty equipment with equivalent or superior components, subject to Government approval. User Training: Provide refresher training to existing users on the operation of the A/V system, including switching between unclassified and classified modes, content sharing, and using the touch panel controller. Provide initial training for new users as needed. Develop and maintain user-friendly documentation, including quick reference guides and troubleshooting tips. Training shall include how to operate the A/Vs in each room. Cybersecurity Maintenance: Ensure all ethernet switches used, managed or unmanaged, must have an Administrator password established during setup for access/control purposes and any unused Ethernet ports must be disabled. Apply security patches and updates to all relevant A/V system components in a timely manner, adhering to Navy NMCI cybersecurity STIGs. Conduct regular security assessments of the A/V system to identify and mitigate potential vulnerabilities. Maintain accurate system documentation, including hardware and software inventory, configuration settings, and security protocols. Potential Upgrades: Evaluate and recommend potential upgrades to the A/V system to maintain currency and functionality, such as: Upgrading the smart TV/monitor to a newer model with improved resolution or features. Upgrading the camera to a higher resolution model with enhanced pan/tilt/zoom capabilities. Implementing new content sharing technologies. Integrating the VoSIP phone more seamlessly with the A/V system. Provide cost estimates and technical specifications for proposed upgrades. Implement approved upgrades in a timely and professional manner.