Information Technology Support Services

Operations, Helpdesk, Audit, Cybersecurity, and AI-Enabled Support Services (Full & Open Competition – Market Research) Notice Type: Sources Sought / Industry Day (Market Research Only) This notice is issued for market research purposes only.

This is not a solicitation and does not constitute a Request for Proposal (RFP) or Request for Quote (RFQ). DNFSB is not requesting

pricing at this time. DNFSB is conducting an Industry Day in support of a planned full and open competition for Information Technology (IT) Operations & Maintenance (O&M), Helpdesk, embedded cybersecurity operational support, audit/compliance services, and AI-enabled operational enhancements. The anticipated contract will replace the current contract, which concludes in September 2026. The purpose of this Industry Day is to: Provide broad industry awareness of the upcoming requirement Present the draft Performance Work Statement (PWS) Validate operational assumptions and transition planning Obtain structured capability feedback Confirm commercially reasonable performance metrics and contract structure Ensure open, transparent engagement prior to release of a formal solicitation Participation in this Industry Day is voluntary and is not a prerequisite for participation in any future solicitation. Draft Requirement Overview The contemplated requirement includes, but is not limited to: IT Operations & Maintenance support Tiered Helpdesk services (incident and service request management) System monitoring and performance management Service Level Agreement (SLA) management and reporting Surge and on-call support, as applicable Transition-in and transition-out support IT cybersecurity operational support embedded within O&M activities, including vulnerability management, configuration compliance validation, security monitoring coordination, patch management support, and documentation required to maintain alignment with applicable federal security frameworks (e.g., FISMA, NIST guidance), as applicable to the environment IT audit and compliance support activities, including performance validation, documentation readiness, and remediation tracking AI-enabled tools, automation, and analytics integrated into the existing Microsoft-centric and cloud-supported IT environment to enhance service delivery, improve operational efficiency, strengthen monitoring and reporting capabilities, and support scalable, mission-focused innovation within IT Operations and Helpdesk functions DNFSB environment is primarily Microsoft-based, with cloud-supported infrastructure and limited ServiceNow integration. A draft PWS is attached and clearly marked “Draft – For Industry Feedback Only.” AI Clarification DNFSB is interested in commercially available AI-enabled capabilities that integrate with the existing Microsoft and cloud environment to enhance operational performance, service delivery, analytics, monitoring, and reporting. AI efforts are expected to align with the operational scope of this requirement and leverage mature, supportable technologies rather than standalone AI development, custom model creation, or enterprise transformation initiatives. Cybersecurity Clarification Cybersecurity

requirements are integrated into the operational scope and are not contemplated as a standalone Security Operations Center (SOC) requirement. Industry Day Details Date: March 18th, 2026 Time: Location: Teams Attendance is voluntary. Interested parties are encouraged to register as described below. Registration Instructions Interested vendors shall register no later than March 16th, 2026 by emailing [email protected] with the following: Company Name Include your UEI, CAGE and relevant NAICS Codes Business Size and Socioeconomic Status

Point of Contact (Name, Email, Phone) Capability Brief Submission Capability briefs are quested to inform structured Industry Day discussion and support on going market research efforts. Submissions will not be evaluated or scored and are not a prerequisite for participation in any future solicitation. DNFSB intends to use capability briefs solely for information purposes to validate scope assumption and ensure commercially reasonable acquisition planning. Vendors are invited to submit a capability brief (maximum 5 pages, single-spaced, 12-point font minimum – Microsoft Word or Adobe PDF preferred) addressing the following areas: 1. Relevant experience performing IT O&M and Helpdesk services of similar size and complexity (include user population and contract scope). 2. Experience providing embedded cybersecurity operational support within IT O&M environments. 3. Experience supporting IT audit, compliance validation, or performance oversight functions. 4. Experience implementing commercially available AI-enabled tools or automation within Microsoft-based and cloud-supported IT operations environments to improve service delivery, monitoring, analytics, reporting, or efficiency. 5. Experience transitioning from an incumbent provider and typical risk mitigation strategies. 6. Approach to SLA management and performance monitoring. 7. Typical staffing model for steady-state operations and surge support (no

pricing requested). 8. Identification of material risks in the draft PWS. 9. Feedback regarding anticipated contract structure alignment with commercial practice. Capability briefs shall be submitted to [email protected] no later than March 13th, 2026 6pm EST. Industry Day Agenda The Industry Day session will include: Procurement integrity statement Overview of the draft requirement Current environment summary Transition planning expectations Discussion of operational cybersecurity, audit, and AI considerations Structured written question and answer session All