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The Department of Defense is consolidating Help Desk Support Services for Platform One, requiring a contractor to provide personnel, equipment, and tools for effective user support. Key requirements include managing help desk tickets, providing automated updates, and coordinating with internal teams and vendors.
The contractor will provide comprehensive Help Desk Support Services for Platform One, including ticket management and user communication.
This listing does not include downloadable attachments. The solicitation details may be in the description below.
Verify on SAM.govNotice of Intent to Consolidate Platform One Help Desk Support Services Introduction: This is a notice of intent to consolidate/bundle
requirements iaw FAR Overhaul 7.107-3 Notifications. The AFLCMC/HNCK Platform One (P1) contracting -personnel services contract to provide Helpdesk Support Services for Platform One. The contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and other items necessary to perform helpdesk support. The acquisition team will seek a solution for Scope: Platform One Contracting . These helpdesk support services extend a comprehensive suite of services geared towards enhancing user support within Platform One. This includes providing dedicated Help-Desk support aimed at effectively addressing and resolving user inquiries and issues. A key functionality of Platform One Help Desk is the efficient organization, prioritization, and delegation of help desk tickets using Platform One-approved collaboration tools (i.e., JIRA) ensuring user issues are systematically managed with clarity and urgency. Further enhancing user experience, Platform One Help Desk delivers automated email updates, keeping users informed about the status of their issues. The system meticulously tracks the progression of issues from initiation to resolution, thereby ensuring a transparent and accountable support process. Additionally, Platform One Help Desk coordinates seamlessly with Platform One internal teams and commercial vendors, facilitating the timely completion of corrective actions by the contractor in accordance with this procurement requirement. The contracting (2) existing Basic Ordering Agreement (BOA) orders to be necessary, justified and in the best interest of the government. The two (2) BOA orders that will be consolidated are: FA830723FB044 FA830723FB046 The government intends to solicit and negotiate with the vendor that provides the most technically capable solution under the current Commercial Solutions Opening (CSO) on Platform One Solutions Marketplace (P1SM) in accordance with 10 U.S.C. 3458 and DFARS 212.70. The resultant contract will consist of a one-year base period and four (4) one-year option periods. Lisa Hartman,
Contracting Officer: Maj. Jamail Walker Contracting to this opportunity.
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