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USCIS Contact Center Tier 1 Update

Homeland Security (DHS) > Us Citizenship & Immigration Services (Uscis) > ERBUR
$250K – $6.2M per task order

This opportunity is closed

The response deadline has passed. Review the details for future reference or to track similar opportunities.

Quick Brief

USCIS is seeking information for a Contact Center Tier 1 (CCT1) requirement to provide automated contact center solutions. The RFI is posted on GSA eBuy under MAS 561422.

Generated 57d ago

Scope & Requirements

Provide automated contact center solutions for USCIS Contact Center Tier 1 (CCT1).

Attachments

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Contract Details

Contract Vehicle
Multiple Award Schedule (MAS) 561422 – Automated Contact Center Solutions (ACCS)
Estimated Value
$250K – $6.2M per task order
MAC ceiling: $25M
Similar contracts award $250K$6.2M (median $1.2M, 277 awards)
NAICS Codes
Place of Performance
Williston, VT, USA

Agency & Contact

Contracting Organization

Agency
HOMELAND SECURITY, DEPARTMENT OF
Sub-Agency
US Citizenship and Immigration Services (USCIS)
Office
ERBUR

Point of Contact

John A. Smith
Contracting Officer
(202) 555-0100

Key Dates

Published3mo ago
Mar 2, 2026
Last Updated3mo ago
Mar 2, 2026
Became Presolicitation3mo ago
Mar 2, 2026
Tracked
Response Date3mo ago
Mar 9, 202617:30
EDT
Response Due3mo ago
Mar 20, 2026

Description

a Request for Information (RFI) for the Contact Center Tier 1 (CCT1) requirement to GSA eBuy under Multiple Award Schedule (MAS) 561422 – Automated Contact Center Solutions (ACCS). Interested vendors may access the RFI and submit responses via GSA eBuy. Way Goodman, Senior Contract Specialist Alternative

Point of Contact David Hershey,

Contracting Officer Contracting (No Street Address

2) Williston, VT 05495 USA to this opportunity.

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