Request for Information on Secure Self-Service Kiosks by Social Security Administration
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The Social Security Administration is procuring self-service kiosks to modernize service delivery and improve customer experience. These kiosks will allow customers to complete routine transactions independently and will integrate with SSA’s existing network and infrastructure. Key requirements include robust accessibility features and the ability to supplement existing check-in systems.
Scope & Requirements
The work involves the deployment of secure, accessible self-service kiosks nationwide to enhance customer service at the Social Security Administration.
Attachments
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Verify on SAM.govContract Details
- Estimated Value
- est. $37K – $350KSimilar contracts award $5K – $56K (median $18K, 3,690 awards)Above typical range
- NAICS Codes
- Place of Performance
- Baltimore, MD, USA
Agency & Contact
Contracting Organization
- Agency
- SOCIAL SECURITY ADMINISTRATION
Point of Contact
Key Dates
Description
This is a Request for Information. The agency wants to deploy secure, accessible self-service kiosks nationwide to further modernize service delivery and improve customer experience. These kiosks will empower customers to complete routine transactions independently, reduce lobby congestion, and offer flexible service options. The Self-Service Kiosks will supplement existing check-in systems and integrate with SSA’s network and infrastructure, with robust accessibility features. This initiative enhances, not replaces, in-person service. RIGGIN, ADRIANE
C. Contracting . BAIL BUILDING 6401 SECURITY BLVD 21235 BALTIMORE, MD 21235 USA
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