Avicenna MedRec Software Perpetual License

7A21--Avicenna MedRec Software Brand Name Only 7A21--Avicenna MedRec Software Brand Name Only VETERANS AFFAIRS, DEPARTMENT OF VETERANS AFFAIRS, DEPARTMENT OF -NETWORK CONTRACT (36C244) ND TELECOM - BUSINESS APPLICATION SOFTWARE (PERPETUAL LICENSE SOFTWARE) puter Programming Services

Place of Performance Pittsburgh VAMC - University Drive Brand Name Only: Avicenna MedRec Software Pittsburgh VAMC Contractor shall provide enhanced software maintenance and software support for the Medication Reconciliation Tool for Pittsburgh VA Healthcare System for a base year with four (4) option years, exercisable at the Government s discretion. I. SITE LOCATIONS: Pittsburgh VA Healthcare System University Drive Pittsburgh, PA 15240 II.

BACKGROUND: The computerized Patient Record System (CPRS) is a Veterans Health Information Systems and Technology Architecture (VistA) software application. CPRS enables care providers to create, read, and update patient information. The system can be used to order lab tests, medications, diets, radiology tests, procedures, track reactions to medications, request and track consults, enter progress notes, diagnoses, and treatments for each encounter, and enter discharge summaries. CPRS limitations include data filtering, sorting and trending in a format that helps the provider quickly view and evaluate the data. Providers have limited clinic time with increased documentation demands and patient load. An electronic medication reconciliation tool shall provide these functions by collating and trending data from across the VA s care continuums. III.

SCOPE OF WORK: Contractor shall perform software maintenance support for the Medication Reconciliation (MedRec) Tool which includes 24/7 help desk support by phone and email; remote and on-site software fixes when issues are detected as well as version releases, patches, and updates on a quarterly basis. Enhanced software support plan coverage shall include: 1. 24/7 Telephone Support 2. 24/7 Accesses to IT product specialists 3. Remote Diagnostics Support 4. Safety Updates 5. Annual Performance Enhancing Updates IV. DESCRIPTIONS Hardware shall refer to monitors and modules manufactured by and supplied to customer by company. Software shall refer to software and/or firmware which is manufactured by and supplied to customer by company. Update shall refer to all modifications, changes, and enhancements which company elects to incorporate into and make part of the software and does not separately price or market. Upgrade shall refer to all modifications, changes, and enhancements that add features or functionality to Avicenna s software that Avicenna separately prices and markets. The Medication Reconciliation Tool (MedRec tool) works by combining all medications from multiple sources into a single easy to manage, master list. The medications are logically ordered so that the user can efficiently and accurately reconcile medications at both admission and discharge. The tool allows the provider to generate patient-friendly lists emphasizing new, changed, or discontinued medications. The tool is also being used in the outpatient setting in primary care and the emergency department to generate a pre-appointment medication list that allows the patient to play a role in providing an accurate medication list prior to their outpatient visit. The MedRec tool fully integrates with VistA/Computerized Patient Record System (CPRS). The tool assists with the VA-specific workflow for all health providers. The ability for the tool to interface with VistA/CPRS and incorporate VA-specific provider workflow is vital as the end product list will need to pull and push information between VistA/CPRS and the software tool in order to promote patient safety. The MedRec tool aggregates medications from multiple VA sites (i.e., other VA medical centers and outpatient clinics, inpatient medications, outpatient medications, suspended/inactive/ expired medications, non-VA medications, as well as remote medications found in the separate program VistA Web). The tool then constructs an intuitive single display of medications which allows for a complete, efficient and rational review of a patient s entire prescription medication history and is the basis for perfect reconciliation of these medications. This tool will allow physicians to have a complete picture of the patient s medical history so they can make more informed decisions on future treatment. The tool is both physician-centric and patient-centric because the generated patient-friendly medication list, that clearly specifies new, changed, or discontinued medications, which can be given to the patient if desired. Prior to possessing this capability, pharmacists and physicians using CPRS had to reconcile medications by frequently relying on incongruent medication lists, which increased the potential of committing a significant medication error and jeopardizing patient safety. Software maintenance support

requirements include 24 hours per day, 365 days per year help desk support by phone and email; remote and on-site software fixes when issues are detected as well as version releases, patches and updates on a quarterly basis. V. HOURS OF SUPPORT SERVICES: 1. Hours of telephone support services are defined as 24 hours a day/7 days a week. Coverage shall include support in the operation, planned maintenance, and corrective maintenance of equipment covered by the agreement. This includes remote diagnostic support. 2. Hours of Accesses to IT Product Specialists are defined as 24 hours a day/7 days a week. Coverage shall include enhanced telephone support for the corrective maintenance of IT Equipment covered by the agreement. 3. Safety Update Services are defined as 7 days a week from 8:30 AM to 5:00 PM EST. Coverage shall include any travel, accommodation, labor, and software required to complete the safety update. VI. SUPPORT SERVICES: Contractor shall provide any travel, accommodation, labor, and software required to complete performance enhancing updates at the customer s site, 7 days a week from 8:30 AM to 5:00 PM EST, to include up to one (1) performance enhancing update per year for currently supported products. Contractor shall provide the

Contracting Officer Representative (COR) a monthly progress report by the 5th day of each month throughout the