Patient Library Services for Clinical Center Visitors and Families
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The Department of Health and Human Services is procuring library services for the Clinical Center, aimed at providing diverse and health-related materials to patients, their families, and visitors. Key requirements include outstanding customer service, management of personnel and resources, and maintaining current library materials. The contract will span from July 13, 2026, to July 12, 2031, with multiple option years.
Scope & Requirements
The contractor will provide library services at the Clinical Center, focusing on patient and visitor needs through diverse material offerings and customer service.
Contract Details
- Awarded Amount
- Not specifiedSimilar contracts award $8K – $224K (median $43K, 9,800 awards)
- Period of Performance
- July 13, 2026 – July 12, 2031
- NAICS Codes
- Place of Performance
- Bethesda, MD, USA
Agency & Contact
Contracting Organization
- Agency
- HEALTH AND HUMAN SERVICES, DEPARTMENT OF
Point of Contact
Key Dates
Description
:
1) Provide library services to a customer base of patients, patient visitors, family members of the Clinical Center. Materials and services provided are focused on (1) diversional, (2) health – related information, (3) general interest and (4) current interest.
2) Library services shall provide outstanding customer service which includes a warm, friendly, courteous greeting as well as an inquiry as to how the librarian can meet the customer’s needs. The assessment of customer needs should not only be in the above-mentioned areas, but also reflect an understanding of reading comprehension levels.
3) The scope of services includes all operations, to include management of personnel and space, material resources, guest wireless accounts, and on-going currency of new releases of books and other library materials.
4) Hours of service are defined and reflective of customer demand.
5) Library services will be performed at the Clinical Center.
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