Healthcare Provider Credentialing and Privileging Software and Service

Department of Veterans Affairs Request for Information (RFI) Healthcare Provider Credentialing and Privileging Software-as-a-Service (SaaS) and Credentialing-as-a-Service (CaaS) This is a Request for Information (RFI) only. This RFI is for planning purposes only and shall not be considered a Request for Quotation. Additionally, there is no obligation on the part of the Government to acquire any products or services described in this RFI. Your response to this RFI will be treated only as information for the Government to consider. You will not be entitled to payment for direct or indirect costs that you incur in responding to this RFI. This request does not constitute a solicitation for quotes or the authority to enter into negotiations to award a task order. No funds have been authorized, appropriated or received for this effort. The information provided may be used by the Department of Veterans Affairs (VA) in developing its acquisition strategy. Interested parties are responsible for adequately marking proprietary, restricted or competition sensitive information contained in their response. The Government does not intend to pay for the information submitted in response to this RFI. This RFI will be conducted in two parts, Part 1 will cover a potential strategy for a Healthcare Provider Credentialing and Privileging as a SaaS solution, and Part 2 will cover another potential strategy for Credentialing as a Service in which the respondents will address the covering the entire scope of the credentialing process. The VA seeks industry feedback to inform on these strategies for development of potential future acquisition strategies that supports timely onboarding of healthcare providers, ensures continuous credential monitoring, and maintains full compliance with VA, federal, and accreditation standards. Responses may inform potential set aside determinations; therefore, submissions should be complete, detailed, and accurate. Interested Parties may respond to one or both Parts as noted in the Submission Instructions. PART 1: HEALTHCARE PROVIDER CREDENTIALING AND PRIVILEGING SOFTWARE-AS-A-SERVICE (SAAS) Introduction /

Background: The VA is conducting market research for a potential strategy involving implementation and deployment of a fully electronic, enterprise-wide SaaS platform that supports all aspects of the credentialing and privileging lifecycle across the VA healthcare system. The goal would be to streamline workflows, reduce provider onboarding time, and transition to a modern, cloud-based system that improves operational efficiency and timeliness of care for Veterans via said solution that will meet all security (e.g., FedRAMP), functional, technical, and privacy

requirements. The VA would potentially seek a fully formed, commercially available SaaS system that integrates technology, automation, and compliance-driven workflows with minimal customization required to meet Government

requirements. As part of this market research, the VA seeks solutions that combine advanced technology platforms with validated processes, strong compliance controls, and demonstrable real-world performance. Purpose of this Part of the RFI: This Part of the RFI seeks industry feedback and solution concepts from qualified vendors. The Government intends to use responses to: Validate technical feasibility and market availability Refine its potential acquisition strategy Determine industry capacity to meet Healthcare Provider Credentialing and Privileging

requirements Identify best practices and potential innovations Scope of the Credentialing and Privileging Solution: The solution must be delivered as a total turnkey implementation, meaning the contractor shall be responsible for all components and phases of delivery without reliance on VA-led development or integration efforts, and is customizable to meet VA workflows and processes. The solution shall have the ability to be able to connect to both VistA and the Federal Health Record. The VA seeks a SaaS solution that performs end-to-end credentialing, verification, continuous monitoring, privileging, peer review activities and committee workflows with decisions. The solution must integrate seamlessly with VA medical staff processes and support the full lifecycle of healthcare provider credentialing and privileging. Salient Characteristics Respondents should confirm their solution supports or addresses the

requirements laid forth in the attached excel file within the