The Department of Defense is procuring Integrated Referral Management and Appointing Center (IRMAC) services for the Defense Health Agency, focusing on centralized patient appointing, referral management, and report accountability services for military treatment facilities in Hawaii and the Pacific Northwest. The contract is an 8(a) set-aside, and the performance period spans from October 2026 to March 2031, with multiple option periods. Offerors must comply with specific eligibility criteria and provide services from a location within 25 miles of any U.S. military treatment facility.
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The contract requires the provision of IRMAC services, including patient appointing, referral management, and report accountability for military treatment facilities.
after date offers due DEPT OF DEFENSE DEFENSE HEALTH AGENCY (DHA) (a) ption21 July 2026 - Intial round of quesitons and answers posted. Another round of
questions recieved before the deadline with answers will be posted after
24 July 2026. No changes to proposal due date. RFP HT941026R2001 Amendment 002- This amendment is issued to notify potentially interested parties that the North American Industry System (NAICS) code designated in this solicitation was changed from 621999 to 561110, . The
period of performance is revised. The date for the submittal of
questions and the closing of receipt of offers is revised. Attachment 4- Price Sheet has also been revised RFP HT941026R2001 Amendment 001- This amendment is issued to notify potentially interested parties that an appeal of the North American Industry System (NAICS) code designated in this solicitation was filed on May 29, 2026 with the United States Small Business Administration (OHA). The date for the closing of receipt of offers is suspended pending a decision by OHA, as required by 13 C.F.R. § 121.1103(c)(1)(i). See attached copy of the Notice and Order on the amended solicitation. Defense Health Agency Contracting Activity (DHACA) Healthcare Contracting Division-West (HCD-W) intends to award a single contract for the Integrated Referral Management and Appointing Center (IRMAC) requirement to the Offeror whose proposal represents the best value after evaluation in accordance with the factors in this solicitation. This solicitation is 8(a) set-aside. Offerors must be eligible to receive an 8(a) contract at the time of award, estimated as
30 September 2026, as determined by the Small Business Administration. Offerors that have graduated from the 8(a) Program are not eligible for award of a contract resulting from this solicitation. The North American Industry System (NAICS) Code for this procurement is 561110, with a corresponding size standard of $12.5 million. The Service Code is Q701. This solicitation incorporates provisions and clauses by reference. The full text of provisions and clauses may be accessed electronically at www.acquisition.gov. This requirement is for non-personal services. The contract awardee shall provide IRMAC services via centralized Patient Appointing Services (PAS), Referral Management Services (RMS), and Clear and Legible Report accountability Services (CLR) for Defense Health Network Indo-Pacific Military Treatment Facilities (MTF) in Hawaii and the Pacific Northwest (Pacific). Operational principles, practices, policies and performance will be in accordance with current Defense Health Agency (DHA) directives, guidelines, policies and standard business rules applying to appointing, referral management, and CLR services. The contract awardee shall be responsible for the entire scope of the contract in accordance with (IAW) the Performance Work Statement (PWS).
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