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Epicor IT Maintenance System Support

Dept. of Justice > DEA
est. $100K – $500K

This opportunity is closed

The response deadline has passed. Review the details for future reference or to track similar opportunities.

Quick Brief

The U.S. Department of Justice, Drug Enforcement Administration, is procuring ongoing maintenance and licensing for the EPICOR IT Maintenance System, which is essential for supporting client ticketing operations for CSOS registrants. This sole source award is necessary to ensure uninterrupted help desk operations and support for service desk personnel.

Generated 83d ago

Scope & Requirements

The work involves providing ongoing maintenance and licensing for the EPICOR IT Maintenance System to support client ticketing operations.

Contract Details

Estimated Value
est. $100K – $500K
Similar contracts award $19K$299K (median $69K, 120,674 awards)Above typical range
Incumbent Contractor
EPICOR ITSM
Expected Awards
1
NAICS Codes

Agency & Contact

Contracting Organization

Agency
JUSTICE, DEPARTMENT OF
Sub-Agency
Drug Enforcement Administration

Point of Contact

John A. Smith
Contracting Officer
(202) 555-0100

Key Dates

Published3mo ago
Mar 2, 2026
Last Updated3mo ago
Mar 2, 2026
Became Solicitation3mo ago
Mar 2, 2026
Tracked
Response Due3mo ago
Mar 13, 2026
Response Date3mo ago
Mar 17, 202616:00

Description

The U.S. Department of Justice, Drug Enforcement Administration, intends to award a sole source purchase order to EPICOR ITSM. EPICOR ITSM is the current client ticketing software to support CSOS registrants. Ongoing maintenance and licensing are required to ensure uninterrupted help desk operations and continued support for the growing population of CSOS registrants and service desk personnel. There is no other entity in the U.S. public, private, or governmental, which provides this capability. EPICOR does not authorize third party providers. Lindsey Clark Alternative

Point of Contact Randy Bell Sr. Contracting to this opportunity.

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