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The U.S. Department of Justice, Drug Enforcement Administration, is procuring ongoing maintenance and licensing for the EPICOR IT Maintenance System, which is essential for supporting client ticketing operations for CSOS registrants. This sole source award is necessary to ensure uninterrupted help desk operations and support for service desk personnel.
The work involves providing ongoing maintenance and licensing for the EPICOR IT Maintenance System to support client ticketing operations.
The U.S. Department of Justice, Drug Enforcement Administration, intends to award a sole source purchase order to EPICOR ITSM. EPICOR ITSM is the current client ticketing software to support CSOS registrants. Ongoing maintenance and licensing are required to ensure uninterrupted help desk operations and continued support for the growing population of CSOS registrants and service desk personnel. There is no other entity in the U.S. public, private, or governmental, which provides this capability. EPICOR does not authorize third party providers. Lindsey Clark Alternative
Point of Contact Randy Bell Sr. Contracting to this opportunity.
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