T-Metrics System Upgrade

The requirement is to procure the necessary T-Metrics SIP licensing (including T-Metrics Agent Module v.3 SIP enabled software), SIP trunking integration modules, and professional services to upgrade the current contact center environment. The upgrade will eliminate legacy digital/analog hardware tapping, transition the facility to IP-based softphones, and integrate directly with DoW/DHA Session Border Controllers (SBCs). The estimated total value of this acquisition is $80,000. A contract action is contemplated on a sole source basis under the authority of Revolutionary Federal Acquisition Regulation Overhaul (RFO) 6.103-1, Only One Responsible Source, and 41 U.S.C. 3304(a)(1). Based on market research and program needs, T-Metrics (or its authorized resellers) has been identified as the only responsible source capable of meeting the

requirements for this effort. The 673 Medical Group currently utilizes the T-Metrics ACD platform as its mission-critical contact center solution for patient appointing, nurse advice, emergency triage, and pharmaceutical distribution. The current infrastructure represents a significant prior Government investment in proprietary T-Metrics routing scripts, Interactive Voice Response (IVR) trees, agent configurations, and historical reporting databases. This requirement is strictly an upgrade to the transport layer (Analog to SIP) of this existing footprint. Procuring a SIP contact center solution for any brand other than T-Metrics would require a complete "rip-and-replace" of the existing system, resulting in: Substantial Duplication of Cost: The Government would have to procure entirely new core ACD servers, repurchase agent licenses, and fund hundreds of hours of professional services to rebuild existing IVR workflows and retrain all contact center personnel. Unacceptable Delays and Mission Impact: Transitioning to a non-T-Metrics platform would require extended downtime and phased cutovers that threaten the continuity of critical healthcare communications and hotlines. Proprietary Constraints: The existing T-Metrics database and software source code are proprietary to T-Metrics. No third-party vendor can legally modify the existing T-Metrics core software to accept direct SIP trunking without replacing the entire system. Based on this research, the practical near-term market option that can safely and efficiently meet 673 Medical Group

requirements is the incumbent T-Metrics solution, supporting a sole source acquisition approach while longer-term options are explored. CAPABILITY STATEMENT SUBMISSION Interested parties who believe they possess the capabilities to satisfy this requirement may submit a capability statement demonstrating their abilities to meet this requirement. Responses to the information requested below are to be emailed to Contract Specialist Amn William

D. Gentry ([email protected]) and

Contracting Officer TSgt Cody Shumaker ([email protected]) and must be received no later than 4:00 p.m. Alaska Time on July 15, 2026. No telephone calls will be accepted. Please respond with your: Organization name Organization type (e.g., business, university, etc.) Socio-economic status (e.g., Veteran-Owned, Woman-Owned, Disadvantaged Small Business, 8(a), etc.) Point-of-contact (including name, telephone number & email address) SAM UEI number Capability statement If applicable, contract number(s) for applicable existing contracts (e.g., GSA MAS contract) DISCLAIMERS This Notice of Intent to Sole Source does not constitute a solicitation. All information received in response to this notice that is marked proprietary will be handled accordingly in accordance with Revolutionary Federal Acquisition Regulation Overhaul (RFO) subsection 15.101(c). Responses to this notice are not offers/proposals and cannot be accepted by the Government to form a binding contract. Responders are solely responsible for all expenses incurred associated with responding to this RFI. 673 CONS assumes no responsibility for any costs incurred associated with the preparation of responses submitted as a result of this notice. This Special Notice of Intent to Sole Source is for planning purposes ONLY. The results of this notice will assist in the development of (1) the requirement, and (2) the acquisition strategy (e.g., small business set-aside, full and open competition, etc.). The determination of whether to compete this proposed contract based upon responses to this notice is solely within the discretion of the Government. QUICHOCHO, JAYTHON SrA Alternative

Point of Contact SHUMAKER, CODY TSgt to this opportunity.